What is considered a good NPS score?

Any score above 0 is good; above +50 is excellent; above +70 is world-class (e.g. Apple, Costco, Porsche).

Can an NPS score be negative?

Yes, scores range from -100 (everyone is a detractor) to +100 (everyone is a promoter).

How frequently should companies survey NPS?

Quarterly relational surveys or transactional surveys immediately following key customer support resolutions are standard.

Is this Net Promoter Score (NPS) Calculator & Category Distribution completely free to use?

Yes, the Net Promoter Score (NPS) Calculator & Category Distribution on Gronex.ai is 100% free forever. There are no fees, no subscriptions, no credit card requirements, and no usage limits.

Is my data private and secure when using this free online Net Promoter Score (NPS) Calculator & Category Distribution?

Yes. All processing runs 100% client-side directly in your browser. Your inputs and data never leave your device and are never stored on any server.

SEO & Marketing100% Free Tool

Free Net Promoter Score (NPS) Calculator & Category Distribution Online

Calculate your Net Promoter Score (NPS) from survey responses (Promoters, Passives, Detractors) and view benchmark industry percentiles. — 100% free online utility, zero sign-up, zero paywalls, and private client-side processing.

100% Client-Side0ms Latency

Meta Title (59 chars / ~502px)Optimal Length (<600px)

Canonical URL

Meta Description (136 chars / ~155 optimal)Optimal Length

Google SERP Desktop Simulation

Gronex.ai›gronexai.com/tools/net-promoter-score-nps-calculator

Net Promoter Score (NPS) Calculator & Category Distribution

Calculate your Net Promoter Score (NPS) from survey responses (Promoters, Passives, Detractors) and view benchmark industry percentiles.

How It Works

Enter Promoters (Score 9-10)

Count of enthusiastic loyal customers.

Enter Passives (Score 7-8)

Count of satisfied but unenthusiastic customers.

Enter Detractors (Score 0-6)

Count of unhappy customers at risk of churn.

Inspect Net NPS Score

Review overall NPS (-100 to +100) and segment percentages.

Frequently Asked Questions

NPS = (% Promoters) - (% Detractors). Passives count toward the total sample size but do not directly influence the final score.

Related SEO & Marketing Calculators & Utilities

Interlinked precision tools in the SEO & Marketing collection.

View all SEO & Marketing →

seo-marketingPopular

Customer Lifetime Value (CLV / LTV) Calculator

Calculate Customer Lifetime Value (CLV/LTV) using average purchase value, purchase frequency, gross margins, and monthly churn rates.

Explore Tool

seo-marketingPopular

Customer Acquisition Cost (CAC) & Payback Period Calculator

Calculate blended and paid Customer Acquisition Cost (CAC), CAC payback period in months, and LTV:CAC health ratio for SaaS and e-commerce.

Explore Tool

seo-marketingFree

Website Bounce Rate & Engaged Session Calculator

Convert between traditional Universal Analytics bounce rates and Google Analytics 4 (GA4) Engaged Session percentages.

Explore Tool

seo-marketingPopular

Google SERP Simulator (Desktop & Mobile Pixel Preview)

Simulate exact Google desktop (600px) and mobile search result snippets. Check title tag truncation and meta description cutoffs.

Explore Tool

seo-marketingPopular

SEO Meta Tag Generator (HTML, OpenGraph & Twitter Cards)

Generate clean, validated HTML header tags including Title, Meta Description, Canonical, OpenGraph, and Twitter Card tags.

Explore Tool

seo-marketingFree

OpenGraph Previewer (Facebook, LinkedIn & Discord Share Card)

Preview how your links appear when shared on Facebook, LinkedIn, Discord, and Slack with accurate card dimensions and typography.

Explore Tool

Trending Across Other Categories

Stock Average Calculator (Buy The Dip)trading Position Size & Lot Calculatortrading Black-Scholes Options Pricing & Greeks Calculatortrading Portfolio XIRR & Trade Cashflow Calculatortrading